Frequently Asked Questions

We go above and beyond during every visit with your pet! We can’t just give you one reason, so we’ll give you six!

• We care. It really is that simple. We care deeply for you and your pet. We understand the incredible bond we share with our pets and how they are more than just a dog, cat, ferret, rabbit, etc., they are members of our families.
• We listen to you and your concerns. We believe you know what is best for your pet and we are here to help. We will take the time needed to make sure all of your questions are answered and you feel better about your pet’s health and wellbeing by the time you leave our hospital.
• We will be honest with you about your pet’s cost of care and expectations moving forward.
• We practice both traditional and alternative medicine making us a true integrative practice.
• We can handle most things in house meaning there is a continuity of care.
• We are highly skilled in surgery and are able to perform most surgeries in our hospital.

Early out of vet school, Dr. Metos felt frustrated with the limitations of Western Medicine for senior pets and patients with cancer. She wanted to learn healthier alternatives to pharmaceutical drugs with less harmful side effects and learn preventative medicine to try decrease pets risks of developing cancer. Dr. Metos became interested in learning alternative medicine in 2014 after working with a veterinarian that practiced homeopathy and another veterinarian that practiced Traditional Chinese Veterinary Medicine and mushroom food therapy. Dr. Metos studied at the Chi University to become the second certified Chinese Veterinary Herbalist and the first certified Tui-na Veterinary Practitioner for the state of Idaho.

Appointments for annual exams and sick visits for dogs and cats are 30 minutes. For exotic pets, these exams may run a little longer. First-time appointments for Traditional Chinese Veterinary Medicine such as acupuncture, Tui-na, and Chinese herbal medicine are 45 minutes. If diagnostics or additional treatments are performed, the appointments may run longer.

Please note: We understand that your time is extremely important, and our goal is to see all our clients and patients on time. Although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

As a new client of our veterinary hospital in Nampa, ID, you can expect our full attention to your pets’ needs. When you arrive for your appointment, you will be greeted warmly, and we’ll usher you and your pet into an examination room after checking in at the front desk. The either one of our veterinary technicians or veterinarians will ask about your pet’s medical history, current condition, and the reason for your visit. The veterinarian will perform a physical examination on your pet, ask you further questions, and then may recommend diagnostic tests if needed. An estimate will be provided for the costs of said recommendations. Once tests have been performed at the hospital, the veterinarian will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask our staff questions. We want to make sure you’re completely comfortable with the information we’re providing. The veterinary nurse will come back to wrap things up and will provide any additional diagnosis or pet care information electronically and verbally. The veterinary nurse will then process your payment and schedule any needed follow-up.

Payment is due at the time of service. We accept credit cards, cash, and Care Credit as forms of payment. We do not accept post-dated checks or make payment plans. We will provide you with accurate estimates and update them daily if needed for pets that need to be hospitalized.

We are not a 24-hour hospital unfortunately. We do not have staff available to watch and provide your pet care throughout the night. In certain situations, especially for our exotic patients since there are limited options for them in Idaho, we may keep patients overnight at our facility. Most common cases we can hospitalize and treat patients overnight with are: canine parvo-virus, feline panleukopenia, canine/feline diabetic keto-acidosis, and feline urethral obstruction. For exotic pets we may hospitalize patients after major surgeries, rabbits with gastrointestinal stasis, ferrets with insulinomas, etc.

Yes, our hospital is Fear-free certified. The veterinarian(s) and veterinary staff have gone through the additional training and have practiced for several years as fear-free. Our staff may discuss sedatives or techniques to help keep your pet calm and have everyone enjoy their visit to the hospital.

Dr. Metos is a certified Veterinary Chinese Herbalist (CVCH) and certified Veterinary Tui-na Practitioner (CVTP). Dr. Metos is currently becoming certified in veterinary acupuncture.

Yes, our hospital does work with local animal rescues in Nampa. We currently work with Sav-A-Bun Rescue in Nampa, Idaho to provide emergency care and spay and neuter services to rabbits rescued by the organization. We also work with local wildlife rescues located in the Boise area. Dr. Metos started her career working for Best Friends Animal Sanctuary in Kanab, Utah and she firmly believes animal rescues and shelters are an important part of our community.